A Video Message From Michael

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Mr. Test Prep

Score Satisfaction Guarantee

SAT Tutoring Palo Alto CA I stand behind the fact that the Mr. Test Prep program can help almost any student achieve the score increase he or she is looking for. I am so confident that I offer my students a score satisfaction guarantee, which allows them to continue to attend Mr. Test Prep, free of charge, if they aren’t fully satisfied with the results.
How does the Score Satisfaction Guarantee work?
Based on your student’s diagnostic test results, score goals and standardized test history, I will estimate the maximum number of sessions I think it will take to get the SAT/ACT* score you’re looking for. After we have exhausted that number of sessions, if you are not completely satisfied with your student’s test results, he or she can continue to attend Mr. Test Prep—one tutoring session each week, no limitations apply—totally free of charge. Because you don’t have to pre-purchase a set of sessions, this places all of the commitment on Mr. Test Prep.

  • If your student aces the test before we reach the maximum number of sessions, he or she can stop attending Mr. Test Prep without any cancellation fees or penalties. This means that if, for example, your student only needs a couple sessions, you only pay for a couple sessions.
  • If, on the other hand, your student reaches the maximum number of sessions and hasn’t performed up to his or her potential, we will continue prepping for retakes until we either get the scores we’re after or exhaust our testing options (typically December of the student’s Senior year).
  • If your student decides to discontinue the use of my services, he or she can do so without any cancellation fees or penalties.

Moreover, compared to other guarantees in the test prep industry, this offer is not contingent on “verified” completion of homework assignments or practice exams, so as long your student attends the prescribed number of sessions, we’ll either get the scores you want or we’ll keep working at no additional cost. This offer puts a reassuring ceiling on your financial commitment to test prep, but there is no ceiling on the amount of time I will commit to making your desired test scores a reality.
* The Score Satisfaction Guarantee is only available for SAT and ACT test prep programs.

Why do I offer a guarantee?
Much like an athlete who prepares tirelessly for the big race but fails to perform up to expectations, well-prepared students cannot be 100% guaranteed that they’ll get great results on test day. Sometimes forces outside of their control conspire against them. An illness, an argument with a friend, a poor night’s sleep or even an unprepared test proctor can prevent students from reaching their maximum score potential. Fortunately, the SAT and ACT are offered once every couple of months, giving students more than enough time to regroup and take another shot at a successful outcome. Recognizing that even the most dedicated students sometimes suffer from uneven performance—poor results for one test, stellar results the next—I began offering this guarantee to not only reassure parents that they won’t be on the hook for an infinite number of sessions, but also because I want my students to know that I believe in them and the program I offer.

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